Privacy policy.

Last updated 1 October 2026

Who we are

RaLHF is made by Bot Food Corporation, a company based in Toronto, Canada. We are responsible for the personal information under our control. Our practices are designed to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada and corresponding provincial privacy legislation.

For anything in this policy, write to info@botfood.ai.

What we do not collect

We do not collect your conversations with AI apps unless you add them to your library as a source. Your context library is stored and processed by RaLHF’s cloud service to provide the features you use.

We process the files you add and the context requests made through authorized connections. We do not use your library to train AI models.

What we do collect

When you create an account. Your email address.

When you use RaLHF. The context you add to your cloud library, so we can serve it to you and the AI apps you authorize. It is encrypted in transit and at rest, but readable by our systems, as explained below.

If you contact us. Whatever you put in the message, so we can answer it.

On this website, with your consent. Standard analytics including IP address, browser and device type, pages visited and referring URL. Nothing loads until you accept.

Crash reports and usage analytics

RaLHF reports errors and basic product analytics so we can find crashes and understand which features people actually use. We use Sentry for error reporting and Amplitude for product analytics.

What this covers: which screens and features are opened, whether an action succeeded or failed, app version, operating system and device type, and the technical detail of any crash.

What it never covers: the contents of your context library, the files or apps you connect, what you ask your AI, or what your AI sends back. Those are not part of diagnostic reports.

Why we use it

• To run your account and deliver the features you use
• To answer your questions and fix problems you report
• To understand which pages of the website are useful, if you consented to analytics
• To meet legal and tax obligations

We do not use your information to build advertising profiles, and we do not sell it. Your context is never used to train an AI model, ours or anyone else's.

Who we share it with

We share the minimum needed with service providers who work on our behalf, under contracts that require them to protect it: our cloud infrastructure provider for hosting RaLHF libraries, and our email provider for product notices.

Some of these providers operate outside Canada, which means your information may be processed in other countries and may be subject to the laws of those countries.

We will disclose information if required by law.

Cloud storage, and what it means

RaLHF stores your library in the cloud. We would rather be plain about what that means than hide behind a word.

Your library is stored on our infrastructure and encrypted in transit and at rest. It is not end to end encrypted. It cannot be, because the cloud MCP server has to be able to read your context in order to hand it to your AI.

Your context is only ever served in response to a request from an AI that has authenticated as you, and it is never used to train a model, never sold, and never shared with anyone you have not chosen.

You can review, export, or delete your context from your account.

When you connect an AI

RaLHF hands context to the AI services you authorize. Once it reaches them, what happens to it is governed by their privacy policies, not ours. You choose which AI gets access and you can revoke it at any time. We recommend reading the policy of any AI you connect.

How long we keep it

Account information and your library are kept while your account is open, subject to your deletion choices and our retention policy. If you delete your account, we delete account data and saved content, except records we are required to keep for tax and accounting purposes.

Your rights

You can export or delete your library from your RaLHF account without asking us.

For any information we do hold, you can ask us to show you what it is, correct it, or delete it. Write to info@botfood.ai. If you are in the European Economic Area or the United Kingdom you have rights under the GDPR including access, rectification, erasure, restriction, portability and objection. If you are a California resident you have rights under the CCPA including the right to know, delete, and opt out of sale. We do not sell personal information.

Security

Cloud storage uses encryption in transit and at rest on AWS infrastructure. Access to production systems is restricted to staff who need it, authenticated, and logged. Requests for your context are authenticated per user, so one account cannot reach another's library. No system is perfectly secure, and we will notify affected users and the relevant regulator if a breach occurs that presents a real risk of significant harm.

Children

RaLHF is not intended for children. You must have reached the age of majority where you live, and be able to form a binding contract, to use the service. We do not knowingly collect personal information from children, and if we learn that we have, we delete it.

Changes

We will post any changes here with a new date at the top. If a change materially reduces the protection of information we already hold, we will ask before applying it to that information.